Actualización del manual de funciones de Autoservicio Olfer para optimizar la gestión del talento humano

Abstract

The objective of this undergraduate research project was to update the job description and responsibilities manual of Autoservicio Olfer S.A.S., with the purpose of strengthening human talent management and contributing to the organization’s operational efficiency. The research arose from the identification of difficulties related to the distribution of responsibilities, duplication of duties, and lack of clarity in certain positions, resulting from the outdated nature of the existing manual in relation to the company’s current needs. The research was conducted using a quantitative approach, with a descriptive and propositional scope. Data were collected through a structured questionnaire administered via Google Forms to the company’s 20 employees. This made it possible to identify their perceptions regarding the clarity of assigned duties, access to the existing manual, and the need to update this document. The results revealed opportunities for improvement in the definition and delimitation of certain duties and responsibilities, as well as the need to update the manual so that it would reflect the organization’s current structure and needs. Based on the diagnosis, the job description and responsibilities manual was designed and updated, incorporating specific duties, job competencies, responsibilities, and aspects related to Occupational Health and Safety. As a result, an updated document was produced that provides greater clarity regarding the responsibilities and duties associated with the different positions. Finally, the manual was presented to the employees and provided in digital format to facilitate its understanding, consultation, and implementation within the company.