Falencias en la gestión de calidad hacia la transformación digital dentro de la lotería de Boyacá.

Abstract

In a globalized world like the one we are in, it is necessary to keep up with market trends, since changes are constant and growing, so companies must prepare to compete in a changing and increasingly demanding world, especially if the company wants to venture into the global market being a small or medium-sized company. The lack of information, education and tools cause companies with innovative ideas to remain stagnant and without recognition, for this reason it is necessary to know how to take advantage of the resources that technology provides for the service of all. The Boyacá Lottery has the capacity to obtain great benefits from the market, however, it is necessary to make a change in the culture of the organization, making a relationship between quality and digital transformation since this is a very important lever to achieve success. Therefore, through the DOFA tool, the internal state of the company is analyzed to recognize the opportunities for improvement that it has. Once the analysis has been carried out, two of the great shortcomings that were found during the development of the professional practice are recognized and explained, updated and highly important topics will be covered to understand the reason for the lack of competitiveness of it. Implying the lack of these two tools that integrate a solid factor for customer satisfaction, making it necessary to give a broad and innovative approach aimed at business transformation.