Falta de Gestión para la Visualización del Tráfico de Llamadas en un NOC

Abstract

The text highlights the significant evolution of technologies in the field of telecommunications and digital systems. It points out how telephone companies face current competition while managing business relationships with customers and suppliers. The Network Operations Center (NOC) is presented as crucial for monitoring data traffic and resolving service problems.

In the national context, the presence of telecommunications companies with global reach that operate through NOCs is mentioned. However, attention is observed in the management and control of information, which prevents a continuous improvement plan. The importance of tools such as ITIL (IT Infrastructure Library) is highlighted to establish standards and improve the quality of service in the area of ​​Information Technology (IT).

The research proposes to address the visualization of call traffic and process management in the NOC, taking ITIL V3 as a reference. It focuses on telephone companies, with TELLZA Communications as an example, with the aim of implementing relevant processes to improve service and data management.