Propuesta de armonización de los requisitos de la Norma NTC-ISO 21001:2019 de Sistemas de Gestión para Organizaciones Educativas con la Estrategia de Cero a Siempre: Fundamento Técnico Atención Integral. Prosperidad para la primera infancia

Abstract

Problem: the need to harmonize objectives and guidelines set forth by the NTC ISO 21001:2019 standard with the requirements established in the public policy De Cero a Siempre (DCAS) Strategy. Objective: To present a proposal for the Harmonization of the Requirements of the NTC-ISO 21001: 2019 Standard for Management Systems for Educational Organizations with the Strategy from Zero to Forever: Comprehensive Care Technical Foundation. Prosperity for early childhood. Method: The method selected to carry out this research was the Systematic Literature Review (RSL), as well as that proposed by Hernández et ál., (2014), in their qualitative approach. Results: The results correspond to the elaboration of the documentary corpus as the main element for the proposed harmonization process, since it was required to determine the material corresponding to the general objective of the work, as well as to each of the specific objectives formulated; Therefore, the harmonization criteria between the requirements of the ISO 21001: 2019 standard and the public policy developed as the Zero to Always strategy are presented, taking into account basic aspects such as relevance, leadership, the PHVA cycle as rector of the proposed analysis; to finally find the required harmonization matrix, at the same time as the recommendations derived from it. Conclusions: for the research group it was an invaluable opportunity to review and propose improvements that tend to obtain the objectives proposed by the Strategy From Zero to Forever, taking into account the requirements of the governing standard of these programs, the NTC ISO 21001 to reach the level of educational quality that is desired based on the principles of inclusion, equity and efficiency.