Vigilancia tecnológica para la implementación de tiendas de autoservicio en clínicas de salud en Colombia

Abstract

The present thesis, titled "Technological Surveillance for the Implementation of Self-Service Stores in Health Clinics in Colombia," addresses the issue of user experience in the healthcare sector, aiming to improve the quality of service offered to patients, families, and healthcare personnel through the implementation of self-service stores. In a context where medical care faces significant challenges, such as limited access to essential products, a technological surveillance method is used to identify key environmental variables affecting this implementation. This study not only explores the opportunities presented by the establishment of self-service stores but also assesses the potential threats and challenges during their development. An exhaustive literature review and analysis of primary and secondary data are conducted to understand the current trends in the sector. The results indicate that the integration of self-service stores in health clinics could significantly enhance the patient experience by facilitating access to health and wellness products. The main discussions emphasize the importance of innovation and collaboration among stakeholders in the healthcare sector, as well as the theoretical and practical implications of the findings. Finally, conclusions and recommendations are provided to guide future implementations, contributing to the development of a sustainable healthcare model that integrates self-service offerings and improves user satisfaction.