Business practice report carried out at company Quick US

Niño Holguín, Daniela Alejandra

Business practice report carried out at company Quick US

dc.contributor.advisor	Ramírez Castellanos, Diego
dc.contributor.author	Niño Holguín, Daniela Alejandra
dc.contributor.corporatename	Universidad Santo Tomás
dc.date.accessioned	2025-12-17T13:21:50Z
dc.date.available	2025-12-17T13:21:50Z
dc.date.issued	2025-12-17
dc.description	El presente trabajo de grado analiza la experiencia desarrollada durante las prácticas profesionales en la empresa Quick US, específicamente en el área de Customer Service del departamento de Local Traffic Miami. El objetivo principal fue fortalecer los procesos operativos y de comunicación relacionados con la gestión de servicios locales de transporte, el cumplimiento de citas y horarios críticos, y la trazabilidad de la información entre clientes, conductores y el equipo de trabajo. La metodología se basó en la observación directa de las operaciones diarias, el análisis de los procesos existentes y la estandarización de procedimientos, apoyados en el uso de herramientas digitales. A partir de este análisis, se identificaron dificultades en el seguimiento de servicios críticos, especialmente en escenarios de alta carga operativa. Como principal aporte, se diseñó e implementó una herramienta complementaria denominada Excel Tracking, orientada al control y monitoreo personalizado de servicios con horarios específicos. Su uso permitió mejorar la organización de la información, la comunicación interna y la capacidad de respuesta ante imprevistos operativos. Los resultados evidencian una mejora en la eficiencia operativa, la reducción de errores y el cumplimiento de los compromisos adquiridos con los clientes. En conclusión, la aplicación de mecanismos de control simples y estructurados contribuye positivamente a la calidad del servicio y al fortalecimiento de los procesos internos de la empresa.
dc.description.abstract	This undergraduate thesis analyzes the professional internship carried out at Quick US, specifically within the Customer Service area of the Local Traffic Miami department. The main objective was to strengthen operational and communication processes related to local transportation services, compliance with critical schedules, and information traceability among clients, drivers, and the internal team. The methodology was based on direct observation of daily operations, process analysis, and procedure standardization supported by digital tools. Through this approach, challenges were identified in the monitoring of time-sensitive services, particularly during periods of high operational demand. As a key contribution, a complementary tool known as Excel Tracking was designed and implemented to provide personalized monitoring of critical services. This tool improved information organization, internal communication, and response capacity to unforeseen operational events. The results show improvements in operational efficiency, error reduction, and compliance with customer commitments. In conclusion, the implementation of simple and structured control tools positively impacts service quality and internal operational performance.
dc.description.degreelevel	Pregrado	spa
dc.description.degreename	Profesional en Negocios Internacionales	spa
dc.description.domain	https://www.ustabuca.edu.co/
dc.format.mimetype	application/pdf
dc.identifier.citation	Niño Holguín, D. A. (2025). Business practice report carried out at company Quick US [Trabajo de pregrado]. Universidad Santo Tomás, Bucaramanga, Colombia
dc.identifier.instname	instname:Universidad Santo Tomás	spa
dc.identifier.reponame	reponame:Repositorio Institucional Universidad Santo Tomás	spa
dc.identifier.repourl	repourl:https://repository.usta.edu.co	spa
dc.identifier.uri	http://hdl.handle.net/11634/70787
dc.language.iso	spa
dc.publisher	Universidad Santo Tomás	spa
dc.publisher.branch	CRAI-USTA Bucaramanga
dc.publisher.faculty	Facultad de Negocios Internacionales	spa
dc.publisher.program	Pregrado Negocios Internacionales	spa
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dc.rights	Attribution 2.5 Colombia	en
dc.rights.accessrights	info:eu-repo/semantics/openAccess
dc.rights.coar	http://purl.org/coar/access_right/c_abf2
dc.rights.local	Abierto (Texto Completo)	spa
dc.rights.uri	http://creativecommons.org/licenses/by/2.5/co/
dc.subject.keyword	Logistics Coordination
dc.subject.keyword	Customer Service
dc.subject.keyword	Operational Tracking
dc.subject.lemb	Práctica empresarial
dc.subject.lemb	Análisis de información
dc.subject.lemb	Empresas de transporte terrestre
dc.subject.lemb	Planeación estratégica
dc.subject.proposal	Coordinación Logística
dc.subject.proposal	Servicio al Cliente
dc.subject.proposal	Seguimiento Operativo
dc.title	Business practice report carried out at company Quick US
dc.type	bachelor thesis
dc.type.category	Formación de Recurso Humano para la Ctel: Trabajo de grado de Pregrado
dc.type.coar	http://purl.org/coar/resource_type/c_7a1f
dc.type.coarversion	http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.drive	info:eu-repo/semantics/bachelorThesis
dc.type.local	Trabajo de grado	spa
dc.type.version	info:eu-repo/semantics/acceptedVersion