Estandarización de los procesos en el área de marcas propias de prosalon distribuciones SAS

Abstract

This improvement plan was developed based on my professional internship within the Commercial Department of Prosalon Distribuciones S.A.S., specifically focusing on managing the Perfumery, Accessories, Skincare, and Private Label Haircare categories. The diagnostic phase identified two related issues: insufficient documentation of certain procedures and the fragmentation of historical data. These conditions fostered a reliance on individual knowledge, prolonged the time required for inquiries, and posed a risk to operational continuity in the event of staff turnover. The intervention involved creating a sequential process guide and consolidating historical data into a centralized repository. The proposal incorporates criteria for validating, updating, and accessing documents, as well as indicators to evaluate their scope, currency, and impact on execution times. The internship experience led to reductions in the time required for purchase orders and store shipments. However, the organization needs to establish a baseline measurement and maintain comparable records before attributing these variations solely to the plan. Sustaining these results will depend on assigning responsibilities, managing version control, periodically reviewing documents, and training the personnel involved in the processes.