Diseño de un modelo de sistema viable como herramienta cibernética para la optimización de la gestión de procesos administrativos y operativos de la empresa Construrbanos S.A.S.

Abstract

The main objective of this project has been the generation of the design of a viable system model as a cybernetic diagnostic and analysis tool in the civil works company CONSTRURBANOS SAS, in order to propose improvements in the organizational management of its administrative and operational processes. For the development of this objective, a general diagnosis of the company was carried out with the help of the same to collect the information worked. Then, a methodology consisting of 3 sequential steps was proposed. In the first, the viplan diagnostic methodology is implemented, finding the viability of the organization's systems. In the second, the 12 Heuristics tool more clearly identifies the operation and directionality of the company. In the third, through the Viable System Model, the flow of information and the complexity of the relationships between different parts of the company are clarified. It should be noted that these steps go hand in hand with the objectives set. For the content of the results obtained, according respectively to the steps mentioned above, it was evident: First, the primary activities of the company and in the same way its primary and support areas. Second, the multiple perspectives and knowledge that workers have about the organizational structure of the company. Finally, the channels and flow of information that the company has and its shortcomings were identified.