Planeación del sistema de gestión de calidad basado en la norma NTC-ISO 9001: 2015, para la organización “tuercas tornillos y repuestos ltda.”, comercializadora de repuestos para vehículos de carga pesada en el municipio de Yopal-Casanare.

Abstract

TUERCAS TORNILLOS Y REPUESTOS LTDA is a trading company of automotive spare parts for heavy duty vehicles, it was founded in July 2005 in the city of Yopal Casanare, as a branch of an organization with the same name located in the city of Sogamoso Boyacá. Thanks to the oil boom, the organization gained strength as one of the first to commercialize spare parts for all ranges of heavy transport vehicles in this region. Two years after its foundation, the partnership with the main branch in Sogamoso was dissolved and it was acquired in its entirety by those who to date are its sole owners. Currently the organization is recognized for its extensive catalog of spare parts for brands such as International, Mack, Fuller, Spicer, Hendrikson, Parker, Timken, Hercules, SKF, among others. In the planning of this quality management system, the missionary processes of the organization will be especially deepened, adapting to the situation in the best way; For this, an IEPD methodology (Implement, Evaluate, Propose and Develop) is proposed, where; Initially, an internal evaluation will be carried out by means of a search for current and current documents, to find out what is currently available on issues of quality systems, in addition to a dialogue with managers about knowledge and management that they are exercising in terms of planning, execution and quality control to know its status and thus be able to propose a unique strategic planning for the organization, emphasizing the commercialization and riveting processes of brake bands. On the other hand, the exhaustive SWOT matrix theory is used for all the processes and procedures covered by the organization, to later link them to a Balance Score-Card where the risks that may arise will be minimized. The foundation is the optimization of the integral operation of the organization and in this way to direct the search for continuous improvement and sustainable development in it. Finally, the methodology to be followed for the planning of the quality management system based on the NTC-ISO 9001: 2015 standard for the organization TUERCAS, TORNILLOS Y REPUESTOS LTDA. heavy load in the municipality of Yopal-Casanare.