Optimización del proceso administrativo de la empresa Agrocafé Peña S.A.S. ubicada en la vereda Campo Bello municipio Garzón, Huila

Abstract

very company must be aimed at improving its production and especially its administration in order to have the principles of quality, satisfying the customer in the products or services that are developed. Likewise, the optimization of the administrative process is oriented to help the company to improve the conditions of the business processes with the objective of reducing costs and improving the efficiency, obtaining this way the major possible benefit in order to use the tools of suitable improvement and to obtain the effective results. Thus, this project aims to optimize the administrative process of the company called AGROCAFÉ PEÑA S.A.S., seeking to improve the production and marketing of the product green and dry parchment coffee and thus give it a better focus to be sustainable in the domestic market. It should be noted that the production of coffee in the country contributes to a large share of the national gross domestic product (GDP), thus generating jobs and the sustainability of many families that depend on the production of this product. This agricultural project begins with the analysis of the business diagnosis in which the collection of primary and secondary information is carried out with the purpose of knowing the deficiencies that exist and thus generating a proposal of solution. Likewise, an analysis of administrative management is described, where the new methodology for the administrative optimization of AGROGAFÉ PEÑA S.A.S. is developed, incorporating the mission, vision, policies, functions and all the related instruments for strategic planning. Once the above mentioned components are analyzed, a financial analysis is performed where accounting records, financial indicators and based on these parameters, decisions are made to optimize the budget and thus improve the profitability of the company AGROCAFÉ PEÑA S.A.S. After the financial analysis, a description of the marketing analysis is made, describing the marketing channels, marketing strategies, sales, marketing plan, market segmentation, customer needs and expectations, pricing competitions, marketing control and product design; all this aimed at making a marketing management analysis. In order to know which technological tools must be proposed for the administrative optimization of AGROCAFÉ PEÑA S.A.S., the processes must be analyzed to know which tools are useful such as software, technological transfers, guaranteed services, test certification and quality control, standards to improve production and in this way the analysis of technological management is carried out in the document. Finally, this project describes the analysis of human management aimed at knowing the appropriate personnel to perform the functions and activities that the company performs, it must select a staff that meets the minimum standards required by law, and the employer must also comply with the rights and duties to incorporate the team. The employer in this case AGROCAFÉ PEÑA S.A.S. must evaluate the competencies and skills presented by each worker, and this in turn must provide feedback and training in the specific activities of each position. It must be taken into account that the labor climate is aimed at improving the unsafe conditions and acts that may occur in the specific areas, the employer must offer the employee safety and health at work by providing personal protection equipment, as well as affiliating them to an EPS, ARL and pension and severance fund. Finally, conclusions and recommendations are set forth to provide solutions that will allow for the improvement of the administration of the company AGROCAFÉ PEÑA S.A.S.