Costos de no calidad asociados a la alta rotación de personal de una empresa del sector salud

Abstract

Nowadays one of the issues that go unnoticed in companies corresponds to staff turnover, organizations focus on customer loyalty and sales growth, but they leave aside one of the most important resources, human talent. An unstable political-economic environment, dehumanized business environments, and poor organizational and financial management become the triggers that lead to the replacement of personnel. That is why, from the perspective of costs, it is intended to make visible a problem that afflicts all organizations, and these are the costs of non-quality associated with turnover, but also how this problem has a direct impact on the experiences of users with the organization, by perceiving services of poor quality or inopportuneness. The work is located in exposing the correlation between the result of several financial indicators and the rotation segmented by areas of a company in the health sector, and how the operation is interrupted due to the incompetence of an employee, in addition to how this situation can place the organization at a potential risk of illiquidity in the medium term. The research will also present the economic impact associated with the engagement of an employee, the most important items and their average cost will be exposed, which will allow the initial cost of an employee to be dimensioned in monetary terms.