Propuesta de innovación para el proceso de abastecimiento y aprovisionamiento basada en una herramienta estadística para el producto lápiz electrobisturí en la empresa Quirúrgicos Ltda.

Abstract

Quirúrgicos LTDA is a family business with more than 56 years of experience in the health market, providing items for surgical use to health care institutions (Public and private clinics and hospitals). It is currently registered by the Bogota Chamber of Commerce under the resolution 000139 of November 2012 with the operation code 4645, where it specifies the type of activity that is carried out, this is defined as the wholesale trade of pharmaceutical, medicinal, cosmetic and toiletries products. Quirúrgicos currently bases its work operation on the logistics of distribution and storage of products of the best qualified international brands such as Golden Care, Kls Martin Group, Trismed among others. In the years of experience, Surgical for 2023 has managed to hire 83 qualified employees for each of the company's operations, a company characterized by providing quality in the distribution of its products regulated by national and international entities and after-sales support service of use of its elements. It is desired to carry out an investigation based on a descriptive study and on the Design thinking methodology in order to propose an improvement in the supply and supply process of the scalpel pencil product.