Metodología para articular el sistema de gestión de calidad ntc-iso 9001 con la ntc 6503 y la ntsh 006

Abstract

Since the arrival of quality management systems, specifically ISO 9001 in 1987, organizations have been able to manage their processes more effectively, obtain benefits in their operation, competence and customer satisfaction. As a result of the success of the implementation of this system, other management systems have been generated, with which organizations seek to engage, however, the multiplicity of these has led to the question of how to implement and maintain different management systems, in a such that the maximum benefit is obtained, without implying great wear and tear on its implementation. In response to organizations, ISO published in 2012 the high-level structure, that is, the guidelines to facilitate the articulation, integration or alignment of management systems, allowing management system standards to have a common structure and particular, according to the activities to which it is applied. Taking advantage of the correlation of the different standards, organizations can integrate their management systems, obtain the maximum benefit from their implementation, optimize the resources used in the management of the systems and achieve greater efficiency in the processes (Calso, 2018).

In Colombia, the accommodation and lodging sector has certifiable standards in sustainability management and categorization, however, few establishments have chosen to be certified in quality management standards, which could be related to the lack of practical methodologies for articulation and the benefits it brings. With the aim of facilitating certification in standards of great interest in the sector, this paper presents a proposal to articulate the Quality Management System - NTC-ISO 9001:2015 with the technical standards NTC 6503 and NTSH 006. For the development of this proposal, initially a tour of the implementation background of methodologies associated with the NTC-ISO 9001: 2015 and other standards applicable to lodging and lodging establishments was carried out. Based on the information collected and based on the high-level structure and the key integration factors, the methodology for articulating the quality management system NTC-ISO 9001:2015 with the standards NTC 6503:2021 and NTSH 006 is formulated. :2009, which was validated by a panel of experts on criteria of clarity, relevance and applicability. Based on the proposal presented here, it is expected that accommodation and lodging accommodations can articulate these standards, becoming creditors of the benefits related to greater competitiveness in the market, reduction in the number of documentation, records and resources necessary for certification and maintenance. of management and categorization systems (AEC, 2019).