Diseño de un Sgc para la Empresa Manoa Café Bajo la Norma NTC: ISO 9001:2015

Abstract

This document describes the research project carried out around the design of the quality management system of the Manoa Café company under the ISO 9001:2015 standard, where the company previously shows its interest in being part of the process, supporting the team researcher based on access to the information required in relation to the different processes that make up the company and in this way to be able to structure an exercise that is focused on the approach of a quality management system, generating the bases for its subsequent implementation.

In the first part, a development of the approach to the problem and question identified in the business context is made, from which the justification and/or the interest of the research group to design the SGC in this company is derived. The frameworks that support the research are also developed (referential and normative). Subsequently, the methodological design and the schedule of activities are established to achieve the development of the proposal.

Some objectives are also defined for the development of the design and then the results are established against them, describing their realization in contrast to the NTC ISO-9001:2015 standard and referring to those instruments, formats and matrices that exemplify their application within the context business.

Finally, some conclusions are made regarding the development of each objective and some recommendations for the company by the research group in order to strengthen the communication process with senior management so that at the time of implementation everything is easier and more prior agreements are established to consolidate the proposal.