Implementación del sistema de gestión de calidad bajo los lineamientos de la NTC/ISO 9001/2015 como complemento de la norma NTC/ISO/IEC 17025/2017 en Domat metrologia S.A.S.

Abstract

In organizations, the importance of the implementation of management systems is beginning to become evident due to the needs present in the market. An integrated management system is the interconnection or alignment of the management of the processes of an organization as tools that help structure, organize, control and improve the daily activities carried out within it, based on the established requirements, with the aim of Influence customer and stakeholder satisfaction by improving the desired results for the organization.

The company DOMAT METROLOGIA SAS, specializes in the provision of calibration services in the magnitude of mass under the NTC / ISO / IEC 17025: 2017 Standard, within the current management system of the company, it is evident that it requires the implementation of specific requirements of the NTC / ISO 9001: 2015. In the development of the work, the different facets present to act, understand and contribute significant elements in the implementation and sustainability of the integral management system in the company will be evidenced. The purpose of the research project is to implement the NTC / ISO 9001: 2015 quality management system as a complement to the NTC / ISO / IEC 17025: 2017 standard, guaranteeing and demonstrating an alignment of the organization's management based on the requirements proposed in the NTC / ISO 9001: 2015 to carry out the systematization of all the information and activities, obtaining organizational benefits, considering the possibility of the traceability of all the work, and also the operational definition of the laboratory, which means that the results are reliable and credible. Providing greater credibility compared to other laboratories and ensuring with rigor and quality, the measurement and use of reliable data to monitor the quality of the service, having a recognition of technical competence to carry out conformity assessment activities.