Propuesta de un modelo de gestión humana para SENAEXPRESS

Abstract

The globalized world in which humanity is moving and the great mobility of people demands more and more personnel with excellent performance where there is only one way to achieve it and that is that human talent is managed in organizations. Management by competencies consists of attracting, developing and maintaining talent through the consistent alignment of Human Resources systems and processes, based on the capabilities and results required for competent performance The work is organized in several chapters, starting with the description of the problem, where the consequences of not having a competency approach are reflected, from which the respective formulation and systematization of the problem is deduced, as well as the justification of the problem. work and its benefits for the company, then we proceeded to the approach of the objectives and the elaboration of the referential framework with the description of the legal and theoretical framework, later the methodological design and the administrative aspects of it were raised. For the development of the work, an information collection instrument will be applied to identify the functions and profiles of each position, taking into account the corporate competencies that had been previously defined, then the procedures for personnel selection, induction, re-induction were elaborated labor well-being, service protocol, and training. Finally, it is important to mention that the future model can be designed for the administrative and operational area of ​​SENA EXPRESS and for other organizations that find it pertinent and appropriate.