Percepción de los profesionales del área de urgencias de la E.S.E. Hospital Santo Domingo Savio acerca del programa de seguridad del paciente

Abstract

The present case study seeks to know the perceptions about the patient safety program that health professionals working in the emergency and hospitalization area of the E.S.E. Hospital Santo Domingo Savio of the El Playón-Santander municipality have, for which used a survey as an instrument, observation as a technique and accompaniment in different security rounds developed within the institution, after analyzing this information it was possible to demonstrate that one of the difficulties for adherence and the appropriate development of the security program of the patient is related to the implementation, since after identifying the occurrence of the adverse event, they are unaware of the process to follow in terms of notification, analysis, improvement plan and follow-up, in addition to this they do not socialize with all the staff. aspects, leading to the lack of adherence or commitment to carry out the ac in the case of corrective actions, it is important that health institutions promote a culture of quality that seeks synergy between human talent and its processes. Sensitizing health professionals and their directives on the importance of ensuring the proper implementation of the patient safety program significantly minimizes the occurrence of errors that harm users who enter health institutions, this is why that doing this type of analysis will allow generating preventive and corrective actions aimed at offering quality services.