Realidad empresarial de la alcaldía del municipio de Boyacá Boyacá a través de sus trabajadores y su satisfacción como clientes internos

Abstract

The research work that follows is carried out based on the business practice developed in the Mayor's Office of Boyacá Boyacá, where the knowledge acquired in the university career of Business Administration was put into practice, as well as the theoretical with the practical and brings the student closer to the workplace. This work aims to know the business reality of the Mayor's Office of the municipality of Boyacá through its workers and their satisfaction as internal customers, through the development of the SWOT matrix and a research instrument (survey) we will know what the positions are of the workers in front of the company, the opportunities, strengths, weaknesses and threats that the entity presents. The description of the company, its vision, mission, dependencies, objectives, organization chart will also be exposed in order to have complete and detailed information. Finally, some conclusions will be made based on the results obtained from the crossing of variables and the tabulation and processing of the data obtained from the application of the survey, in the same way, some recommendations that are believed to be relevant for the improvement and operation will be presented. of the entity in order to be more efficient and its business growth.