Propuesta de mejora del servicio recolección de residuos sólidos del municipio de Guaduas, Cundinamarca, prestado por la Empresa Aguas del Capira S.A E.S.P.

Abstract

The objective of this degree project is to make a proposal to improve the Cleaning service for the Empresa de Servicios Públicos Aguas del Capira SA ESP given that senior management reported some difficulties in the solid waste collection operation and it was proposed to correct them with help of industrial engineering. The Public Services Company at the beginning of the project had four (4) solid waste compaction vehicles of which two (2) (OIK019 and OIK079) were operating and the other two (2) were damaged (FK530 and OIK064) due to to mechanical failures. The vehicles that were operating were initially monitored to generate an initial diagnosis of the operation and detect the possible factors that influenced the interruption of service to the community with the aim of presenting a proposal to improve the service. Within the diagnosis, it was observed that the routes programmed for the collection of waste were different from those that were carried out, in this way an update of the routes was carried out, including the new neighborhoods the municipality has had over time. On the other hand, in order to generate an initial diagnosis of the service, an information capture tool was designed and implemented to record the work of each compactor vehicle, with this methodology used it was possible to determine and demonstrate that there is a work overload of the personnel and the vehicles. The route calculations showed the need to acquire two (2) more vehicles to provide an efficient service, for which the project "Acquisition of two (2) solid waste compactor vehicles for the Municipality of Guaduas, Cundinamarca ”and the initial purchase of one (1) compactor vehicle was achieved. With the execution of this project, it is expected to optimize the solid waste collection service for the community of the municipality, helping to improve the cleanliness and sanitation of the place, and the quality of life of the inhabitants, while generating value for the company with the implementation of the proposals made.