Informe prácticas empresariales – EMTELCO CX & BPO

Abstract

In the following document, the experiences acquired by the student in question, who chose to perform the professional practices in the company EMTELCO CX & BPO, which is a company focused on the contact center sector and provides assistance to different customers who hire their services to provide advice in specific areas of each of them, will be recorded. At the same time, it will be reflected how the knowledge acquired throughout the career was put into practice and how it helped to make contributions while overcoming obstacles that arose in the different branches of the position. Also, it will be seen how the student was able to have an approach through his position to large national and other international companies which make up the large portfolio of EMTELCO, some of them being the Grupo éxito, Keralty, Belcorp and countless companies that allowed expanding the student's horizon while guiding him through it.