Inteligencia Emocional y su Relación con el Liderazgo Efectivo en la Prestación del Servicio de Policía: una Mirada Desde los Programas de Formación de la Escuela de Suboficiales y Nivel Ejecutivo

Abstract

Facing increasing challenges in the provision of the service, the National Police due to the overprotection of rights and regulations that protect citizens when confronted with the police, can put the uniformed in conflict situations at a disadvantage, as there is a lack of preparation in civility as well as in values on the part of the citizenry, interactions with police officers are complicated, who require key human competencies such as empathy, leadership and emotional intelligence to adequately address these situations and avoid procedural errors. The pre-project seeks to consider how emotional intelligence and the development of soft skills among other human skills can improve interpersonal relationships within the police and between them and the community. The work focuses on the students of the School of Non-Commissioned Officers and Executive Level, who are in direct contact with the citizens, in order to train them in the necessary competencies to respond to the current demands of security and citizen coexistence in an adequate and assertive manner.

The proposed methodology is participatory action research (PAR), since it involves students in the analysis of their reality and in the construction of solutions, which is what they face on a daily basis. Instruments will be applied to evaluate the level of development of competencies such as leadership, empathy and conflict resolution in a representative group, and the results will be considered in the design of didactic and pedagogical strategies that applied transversally in the classroom through the different training programs will strengthen their integral formation. The main objective is to develop pedagogical and didactic strategies that, together with the training, will provide uniformed officers with tools to strengthen police authority through communication and emotional skills without weakening their capacity to guarantee order and security, thus allowing for a more effective relationship and contact with citizens, promoting peaceful coexistence and improving citizen perception of the National Police and its institutional image. Finally, this proposal fulfills the academic objectives of the specialization in pedagogy, while contributing to the educational quality and the preparation of police officers committed to their social role, the maintenance of public order, always respecting human rights and aligned with the constitution and the law, including law 2179 of 2021.