Direccionamiento y estructuración de un sistema de gestión de calidad (SGC) bajo la norma ISO 9001 del 2015 para la empresa Inversiones Innoma SAS.

Abstract

This project is aimed at directing and structuring the quality management system under the requirements of the NTC ISO 9001: 2015 in each of the processes carried out in the company INVERSIONES INNOMA SAS, at its headquarters located in the municipality of Soacha - Cundinamarca. INVERSIONES INNOMA S.A.S is an organization dedicated to the loading and unloading of vehicles and transit to patios in the municipality of Soacha. They are in charge of providing the service of cranes that are their property and the administration of yards that are owned by the SERT (Specialized Registration and Transit Services in Soacha) with whom they are in consortium for the fulfillment of the contract with the mobility secretary of Soacha. After making the diagnosis to the company INVERSIONES INNOMA SAS, it was observed that for the different criteria evaluated there is no process map, scope, policy and quality objectives. However, roles and responsibilities are identified and there is clarity in the provision of the service, but work must be done on the articulation of the QMS, documenting and monitoring.