Diseño, documentación e implementación de un sistema de gestión de calidad según los lineamientos de la NTC-ISO 9001:2008 para la empresa Rapifritos mac de Bucaramanga

Abstract

This document describes the methodology and the steps to follow in the design, documentation, implementation and evaluation of a quality management system conducted to rapifritos mac according to the guidelines and requirements of the international standard ntc-iso 9001: 2008 in the processes determined by the scope of the project. As a first step, an initial diagnosis is performed in order to detect weaknesses, strengths opportunities and threats, analyze their causes and propose improvements using statistical tools. in the next stage a diagnostic test is designed and applied that allows to evaluate the compliance of the company with the standard ntc iso 9001:2008. From this, a planning of the qms is developed specifying its generalities and bases, followed by the documentation required by the standard and also required for the operation of the processes. Subsequently, the qms implementation is detailed, evaluating all the process with the completion of an internal audit, which reflects some weaknesses, strengths and opportunities of improvement. Finally, improvement plan is developed to correct nonconformities detected in the internal audit.