Gestión y soporte corporativo como ingeniera pivot en el área de ingenieros especializados de la empresa Claro Colombia

Abstract

Claro Colombia S.A. It has managed to position itself as one of the main companies when it comes to providing telecommunications services in Latin America, with a large portfolio of services, which are offered due to the union of Telmex S.A. (Fixed) and Comcel S.A. (Mobile), dividing into 3 areas: Residential, Business and Corporate; Each area has a group of specialized engineers who are in charge of providing solutions to every problem that may arise with the services offered. The approach that was taken during the practice was to provide support, control, monitoring, reporting and support to the team of specialized engineers of Claro Fijo Colombia, in the same way to manage any requirement that was presented in the corporate area of ​​Telmex and the client. As a Pivot Engineer, the following activities were carried out: Telephone assistance for corporate client incidents in an agile and effective way, ticket tracking, mass reporting nationwide, among others.