Implementación de un sistema integrado de gestión con base en la NTC ISO 9001:2015 y NTC ISO 45001:2018 para el mejoramiento organizacional de Next Clean una línea de servicio de la empresa Next Services S.A.S

Abstract

This project presents the activities carried out to achieve the implementation of the Integrated Management System at Next Services S.A.S., specifically in the Next Clean Service Line, which is dedicated to the provision of home services of household cleaning. For the growth and quality of the services offered by these, the NTC ISO 9001:20015 is adopted, in order to achieve the continuous improvement of processes, the corporate image, competitiveness and customer service, to be the first choice of bucaramanga and its Metropolitan Area. For the improvement of the safety and health of workers, NTC ISO 45001:2018 is adopted, with the aim of reducing the rates of sickness absenteeism, reducing the rates of accidentality and mortality from work accidents, benefiting the environment of quality of working life. First, a brief description of the company and its service lines is presented, then the methodology and diagnostic results are taught that allowed to identify the percentage of compliance and thus propose points of improvement for select the work plan to be carried out taking into account the mandatory requirements, then presents the impact of the actions carried out through the result obtained with the measurement of the indicators, the review by management and the audits Internal. Finally, the conclusions and recommendations that resulted from the development of the project are raised.