Plan de mejoramiento para la recolección de documentos en el área comercial de la Hipotecaria Compañía de Financiamiento S.A.

Abstract

This project reflects the needs and weaknesses, as well as the study of the organization and possible improvement points of the Mortgage Financing Company in the commercial area, which is in charge of maintaining the total operation of the entity, therefore it is important Recognize, study and satisfy customer needs in a fast, easy and simple way as indicated by the company's mission. A complete analysis of the performance will be carried out in terms of the documentation required for the start of the Mortgage loan study, in order to optimize response times and the quality of structuring the loans, therefore, it is proposed to implement digital platforms that allow our clients to upload all their documents in an efficient way, thus improving the quality of processes and the delay due to lack of documents. Applying this process we help not only the commercial area; the credit area will have a greater impact since they are in charge of validating and verifying the documents in order to give a credit response to our clients, in this way we will guarantee a better quality service in Hipotecaria Compañía de Financiamiento S.A.