Diagnóstico administrativo a ferretería Ferton Professional

Abstract

The present document has as a mainly objective to develop a deep administrative diagnostic of the management areas, operation and transference of the ironmongery Ferton Professional, to this end, it has been performed a quantitative research through the use of interview technique, which is applied to the members of the company. In the same way a qualitative research is applied through a sort of surveys to external and internal clients of the ironmongery. All of these with the idea of carrying out a valuation of the Ironmongery in the management of its administrative process, organizational culture, process and relation with the external and internal clients. As a result, some problems have been identified in three areas, where in each one have been chosen the mainly problems to give it a possible solution, considering that the development as well as the growth has been affected. Furthermore, a sort of alternatives have been identified as a possible solution where the most accurate one will be chosen to be performed, to this end, an action plan has been implemented; where the main objective, activities, times, budge and indicator of control have been stipulated.