Tercerización de servicios en las instituciones de educación superior del área metropolitana de Bucaramanga

Abstract

With globalization, companies must become more competitive, face challenges in terms of innovation, quality improvement and the application of new technologies, among others. They use strategies that will facilitate the achievement of this goal; one of them is the outsourcing of services that allows them to contract out some of their internal processes, this in order to concentrate all efforts to develop its corporate purpose. That is why this research work helps to identify what the impact of outsourcing services in improving competitiveness in Higher Education Institutions of The Metropolitan Area of Bucaramanga. Initially it examines what is the current situation of outsourcing of HEIs in the MAB; it is determined that 70% of HEIs outsources some of its internal processes showing a high degree of satisfaction with the applied strategy. It is observed that among the factors that have favored the outsourcing process in the IES, the fact of hiring a service provider that meets the necessary requirements: service quality, experience, financial strength and qualified personnel, it is a key element, because in this way the IES would be able to concentrate their efforts on improving the quality of educational services and optimize their resources, dedicating them to internal processes that will lead to the improvement of academic programs and their relevance, as well as the search for the accreditation of higher education institutions. This paper presents exploratory research, which was developed from the qualitative scientific method, based on the application of the interview as a measuring instrument. The information was processed from software, using The Likert scales as an analysis tool.