El valor de la Comunicación Organizacional en el marco de la evaluación y gestión de los indicadores de servicio en la empresa Andrés D.C.

Abstract

This systematization of experiences is based on the process of practices and the compendium of everything that can be recovered during the time of the professional apprentice with respect to findings and proposals that the communicator (in this case) implements for the optimal functioning of an organization. This document aims to demonstrate how communication is useful and of utmost importance for organizations that depend on management measurement (Management and Service Indicators), with a tool, the PECO (Strategic Plan for Organizational Communication) with which the communicator can provide the company with a reflective look at how to use elements such as organizational language, climate or culture, putting them into execution to improve its processes and quality as a company, evaluating and managing the service indicators that must be analyzed and worked on to the continued growth of the organization. Throughout this text, I will demonstrate that there is a specific field of action for the organization, the customer service area, where the internal evaluation of the company allows it to show an opportunity for intervention, in which the communicator will be able to analyze and interpret the information collected to propose an action plan that involves the areas responsible for meeting the measurable objectives and goals proposed by the organization.