Informe final de práctica profesional

Abstract

The organizations to maintain and guarantee their participation in the market must bear in mind that the Process and Quality Management System is an important part, since it gives them the opportunity to manage and improve the demands of the consumers that are subject to the changes that presents the new economic scenarios. Quality plays a role in organizations, especially in being fully identified to manage and use the tools to obtain a competitive advantage. The following project will present a proposal that will demonstrate the total implementation of the ISO 9001: 2015 standard in the organization "Konecta Colombia SAS", in order to manage the standardization of new requirements located in sections 6.3 "Planning changes" and 7.1.6 "Knowledge of the organization"; to achieve the total transition to ISO 9001: 2015 standard. This process will be done through a diagnosis, which will identify the activities that the company is currently carrying out regarding the numerals and also identify possible alternatives for its standardization and that the company can be certified both in the new guidelines that the new version brings and in the totality of the ISO 9001: 2015 standard.