Trabajo profesional integrado catastro distrital diagnóstico de la calidad del servicio y la atención al usuario

Abstract

The present diagnosis arises from the need to have a broad knowledge of the perception of citizen service offered by the District Catastro through the General Secretary in the Super CADE, in order to analyze the strategies adopted for monitoring and improvement in the quality of the service to the user, in this way it is proposed to advance a technological proposal for the continuous improvement in the service that of a greater added value. Reason for which it was necessary to know the current situation its efficiency and speed of service through the different points of attention of the Catastro within the CADE Network, in order to identify the variables and actors involved, in addition to carrying out a In-depth research in terms of procedures in all areas that make up the entity from which the final product is derived, establish the state of the art in terms of citizen service, which can guide us to a clearer picture of the problems and identify the causes of them, which allows us to understand the difficulties of the service in terms of attention to the citizen that will be decisive when proposing corrective or preventive actions to improve the level of satisfaction of the service to the user that is supplied with this need. By means of a physical study carried out at the points of attention, the opportunities for interaction with citizens and the entity's servers that facilitate the provision of the service will be maximized, and thus the proposal for effective improvement could be elaborated user service, reflecting different strategies and tools that can increase satisfaction in the provision of the service, with high quality standards in the short and long term.