Gestión logística factor importante y determinante para la calidad de la producción y atención al cliente.

Abstract

The proper functioning of an organization consists of several functions in the different areas, in this work it will be evident how logistics works as an independent area, but also how it relates to the other areas of the organization. It is important to take into account what logistics consists of and what elements are taken into account for its application, logistics is the area in charge of carrying out a process that starts from when the product is an input and is finally delivered to the client, in this process supply, quality, control of functions, delivery times, storage, customer service, qualified personnel, application of new technologies, care of the environment, among others, are involved. Logistics introduces the concepts of production and commercialization of merchandise, its main objective is to reduce costs by maximizing production, it also has the function of efficiently implementing and controlling materials and products to seek in any case the satisfaction of those who will be its customers. This area is linked to the rest of the organization, since the organizations in their strategic planning establish the mission, vision, values, objectives, goals, among others to reach a certain end, which for every company is directed in two ways: first, to be able to satisfy the needs of its customers and maintain loyalty; in addition to generating profitability. In this work I will also take as a reference what has been said regarding the subject in different times and how this concept has evolved and gained strength over time, as well as being able to make a line of comparison about what is said and what is done, for this particular case the Walmart distribution center will be taken as a reference. By performing this comparison procedure, it is also possible to determine the improvement opportunities that the Walmart distributor can choose or also to reaffirm the excellence of its work.