Determinar limitantes para el acceso a las citas de medicina general y nivel de satisfacción de los usuarios en la ESE Hospital Santo Domingo Savio en el periodo establecido entre junio de 2022 y junio de 2023

Abstract

In search of determining the barriers that arise in the care of the general medicine service in the ESE Hospital Santo Domingo Savio of the municipality El Playon, Santander, a quantitative research is carried out, through a survey, which seeks to establish the quality of care and verify the satisfaction of the user, taking into account that, complaints are presented for not having the possibility of accessing a medical appointment by telephone, due to the delay in the response, nor in person, considering that there are long lines or there is no availability in the agenda. The main objective of the research is based on, determining limitations for access to general medicine and level of satisfaction of users in the ESE Hospital Santo Domingo Savio in the period established between June 2022 and June 2023, obtaining as a result in the survey inequality of users in the opportunity of appointment scheduling mainly by the area of domicile - rural or urban -, delay in user service channels and dissatisfaction in the quality of service. Therefore, it is possible to conclude that, the ESE could implement a WEB application and / or expand its trained SIAU staff to improve accessibility to services in order to have the opportunity to improve and boost its growth.