Plan de optimización en el area PAL de autogermana S.A.S, aplicando norma ISO 9001:2015.

Abstract

The characteristics of the current market lead organizations or companies to implement quality management systems that make it possible to establish responsibilities, define methodologies and action plans, activities to be carried out and resources destined to achieve objectives. This reflection article focuses on the description of the professional practices carried out in the company Autogermana S.A.S and the work carried out in the area of Parts, Accessories and LifeStyle (PAL), complying with the quality standard according to internationally established standards and, taking into account the immediacy of information and communication, contributing to the improvement of different processes that take place in it. Likewise, it is pertinent because Autogermana S.A.S, like other companies in Colombia, is oriented towards providing a quality service, maximizing profits and obtaining a position in the market that allows it to be more competitive, to the extent that the social objective is fulfilled and of course with the objectives and policies that the company establishes and executes the ISO standard; surrounding this is established the relevance of the academic contribution that could be provided in such improvement, fulfilling and putting into practice the knowledge acquired during the vocational training.