Manual de Walmart.com de Juan Valdez

Abstract

Procafecol is the firm of the Federación Nacional de Cafeteros in charge of promoting coffee consumption through its trademark using different channels: e-commerce, stores, supermarkets, hotels, restaurants and enterprises. Walmart.com buys ground and whole bean coffee, the relationship is through a third party. This project presents a Walmart procedure manual to the previously mentioned firm considering the processes from the beginning to the end. This channel is important for the company because it produces sales that generate an important revenue percentage during the whole year. So, the implementation of this manual is going to show the management, the development and the parts that are involved for the delivery to the client, given its importance for the company. On the other side, it is crucial to have a manual to understand how the supply chain works considering the changes that must be done when delivering the order. This document will be of great help for administrative staff that want to know how the relationship with this client works, that is why it will be easy to read and understand and will allow to know the whole process from beginning to end. Key words: Procedure manual, Walmart.com, e-commerce.