Análisis de los resultados de las auditorias relacionadas con los procesos direccionados a la atención al usuario en los servicios de salud en la clínica Cafam, calle 51 ubicada en Bogotá Colombia, entre los años 2014- 2019

Abstract

The performance of audits in health institutions, constitute a valuable and fundamental tool, since through the performance of the same, events and circumstances that affect the development of an excellent provision of quality health services can be identified to the users. It is through the audits that the experts in the review of the complaints and claims requests establish the failures or deficiencies in which the health provider institution ventures, and where subsequently through an adequate and thorough analysis can be established what are the aspects that specifically are the cause of inadequate provision in health services. On the other hand, it is evident that by following the indications suggested in the audits, a better health service with excellent quality can be established.