Mejoramiento a los procesos administrativos y de prestación del servicio de la empresa APHS Ltda.

Abstract

The work presented below is based on the analysis and diagnosis on the management, operation and transfer that was executed specifically in the company Administración de Propiedad Horizontal, APHS LTDA, arises from the manifest need to improve the provision of this type of service; which should be derived from an administrative act complemented by an action of self-management.

This organization is a lucrative one dedicated to the administration of horizontal property, that in spite of being a small company keeps in its structure the real purpose for which it was created, because it is born due to that necessity of change and therefore such manifestation has been taken with the seriousness of the case; this effort has been reflected in the development of activities that are executed in two specific areas administration and commercialization. In them the application of the administrative functions is observed, which will be evaluated according to the diagnosis to be carried out in the work area, deepening in aspects that really require more attention, in order to have a true enterprise approach with a view to the improvement of itself and its own conservation.