Humanización y empatía frente al miedo e incertidumbre del paciente al ingreso a quirófano

Abstract

Humanization in health care is a factor of great relevance in the health-disease process where it seeks to improve the quality of life of patients and their needs. The objective of this research is to analyze the actions that health personnel have regarding humanization and empathy with the preoperative patient and in relation to their emotions to minimize their anxiety and uncertainty. Focusing on the humanized care provided by health personnel to the preoperative patient, the frequency of emotions of uncertainty and fear that the patient experiences regarding the care provided by health personnel and the main factors related to the dehumanization of health personnel in the operating room This is a systematized literature review through the compilation and synthesis of evidence on the topic. A search for articles was carried out between 2010 and 2023, in English and Spanish. In the general search, the results show 200 related publications, to which the different inclusion and exclusion criteria are applied, to determine 15 final articles for analysis and theoretical contribution. The results show the recognition of the best practices in terms of humanization and quality that contribute to improving and preserving the health status of patients.