Diseño de un plan de mejoramiento en el proceso de abastecimiento de repuestos importados de herramientas eléctricas -Sodimac Homecenter Colombia s.a basado en los principios de ISO:9001:2015, ISO 13053 e ISO 28000:2008

Abstract

This degree work addresses the problem of weakness in the process of supplying spare parts for tools in the company Sodimac Homecenter. The delay in the arrival of spare parts affects the repair of products, non-compliance with response times and legal requirements, damaging the image of the company. To May 2023, the guaranteed costs amounted to $1,738,971,300; To face the problem, supply strategies and analysis of the demand model used were proposed. It was suggested to improve the process by identifying shortcomings in the chain. It is also proposed to develop a methodology to optimize the replenishment of imported spare parts to reduce response times. The established objective of adding value to the supply chain and improving after-sales service, through a diagnosis where opportunities for improvement were identified and strategies were defined for carrying out an improvement plan, including the analysis of the reorganization model where it was used. A linear regression model. The conclusions highlight the importance of diagnosis in several areas, transforming critical points into opportunities for improvement and providing a broader and clearer context. In addition, it is emphasized that the analysis and an exhaustive diagnostic exercise demonstrated a deep understanding of the dynamics and interaction of the areas. An improvement plan with 13 activities in 8 areas is suggested to optimize the spare parts supply process and reduce response times.