Cultura organizacional: Estrategia en la implementación de sistemas de gestión de calidad en organizaciones de educación

Abstract

The non-formal education organizations, at present, have taken an important role during the formation process of the society since they contribute to improve the skills that an individual requires to continue with their personal and/or professional growth, given these needs, this type of institutions have adopted systems, processes, methodologies and quality strategies as a point of differentiation and competitiveness in the market. In order to evaluate the state of these organizations, a review of literature, focused on organizational culture, was carried out as part of the development of quality objectives, which allowed concluding that from the strengthening of the organizational culture, educational institutions have achieved the establishment of strategies for the development, improvement and solidification of quality and its management; through strategies such as evaluation and categorization of skills at all hierarchical levels of the organization.