Percepción de los usuarios financieros en cuanto a la seguridad de la información en plataformas móviles bancarias en la ciudad de Tunja Boyacá

Abstract

Mobile banking has become essential in the digital era, offering quick and convenient access to financial services. However, concerns about information security persist among users. Therefore, the research aims to describe the perception of financial users regarding information security in mobile banking platforms in Tunja Boyacá city, using a quantitative methodology with a descriptive approach through a survey as the data collection instrument directed at 150 financial users in the city. In conclusion, it was identified that users have a positive perception of information security in mobile banking platforms, including protection of personal and financial data, effective authentication, and fraud prevention by banks. However, they have encountered security incidents and the response of banks to these incidents has been inconsistent, highlighting the need for more consistent management of these issues by banks and shared responsibility with users.