La banca digital: un problema de seguridad, conocimiento y aceptación en Colombia.

Abstract

The digital age arrived a long time ago. However, many people did not see its usefulness in fields such as accounting, finance and banking in particular, until situations and changes arose that forced many sectors to adopt digital as a fundamental resource to survive, develop their activities and as support to manage interaction with customers. Digital banking today has achieved greater importance in the understanding that it has managed to combine the activities of the sector, with an innovative system that seeks to provide solutions to the needs of customers in a way that allows them to reduce their waiting times compared to any procedure or services, without the need to resort to the office or branch as was done previously. It could be said that digital banking represents a world of solutions for the financial sector to the extent that it seeks precisely to clean up the security problem, which in many cases surrounds customers when they decide to carry out their banking transactions, but at the same time, it could become a greater inconvenience when there is no knowledge to carry out the operations, supported by a mobile or technological device that demands responsible and conscious use in order to avoid inconveniences of management and availability of resources.