Plan de mejora para la compañía DSV AIR & SEA

Abstract

Through this work, we seek to implement different strategies that are useful for the ALTIPAL account of the energy and projects department belonging to the company DSV Air And Sea SAS, since during the internship period different inconveniences or shortcomings were identified such as lack of standardization of processes, absence of written material for the use of different platforms and disorder in the coordination of customer ground transfers.

The different processes argued in this work are proposed under the objective of increasing the efficiency of the different processes in order to provide quality customer service and benefit the company with a new business opportunity. Different objectives and material were proposed that could be adapted to different positions in the company, but this one was specifically focused on the ALTIPAL account.

Thanks to this, useful material was generated for the successor in the position, which improves efficiency and facilitates the transmission of knowledge, and also opens the door for DSV, thanks to greater control in the coordination of ground transportation, to improve the economic benefits in this account.