Plan de Mejora de la Práctica Profesional en Samsung Electronics Colombia

Abstract

This improvement plan is shown in the degree option to obtain the title of International Negotiator, where it shows the follow-up carried out as an intern in the Customer Service Planning area at Samsung Colombia, located in Bogotá, this department is in charge of performance analysis and consumer satisfaction in service centers. In addition to the marketing of services for them and thus show the ecosystem of services in the different products it offers: Cell phones, audio, video and white goods, guaranteeing an excellent and appropriate service to meet all performance indicators within the company. This improvement plan seeks to publicize all the objectives proposed during the professional practice, in addition to the monitoring of the activities according to the schedule proposed by the area, which were developed in an efficient manner and thus allowed to obtain the expected results by acquiring new knowledge thanks to the opportune accompaniment that was had in the training process in Samsung Colombia.