Diseño del sistema de gestión de calidad basado en la norma ISO 9001:2015 para el laboratorio de procesos industriales de la universidad UTEPSA

Abstract

The work presents the design of the quality management model for the industrial processes Laboratory of the UTEPSA University of the city of Santa Cruz de la Sierra, Bolivia, based on the guidelines of the International standard ISO 9001:2015.

Which is structured in five stages: in the first place the description of the context was made, with the purpose of defining the corresponding criteria for its strategic direction and thus giving place to the diagnosis of the current situation; Identifying activities that presented deficiencies within the laboratory processes, for which tools were used as a matrix (PESTal-SWOT), including the evaluation format that contains the requirements of the ISO 9001:2015 standard; Which obtained 9.68% in compliance.

At the same time, the process map was developed under the information provided by the laboratory and in this way the identification of the immediate needs of the same was achieved; Based on these findings, the identification of the processes was initiated by means of an individual characterization. Subsequently, the design of the control mechanisms (indicators) was carried out, adapting them to the current needs of the laboratory, allowing their evaluation, control and dynamism in their processes.

For the development of this work, a cross-sectional study was used, since the sources of bibliographic review were obtained from the internet and compared to the findings obtained after each phase was completed.