Informe de Práctica Empresarial en DSV Air & Sea

Abstract

In this improvement plan, an organization system is proposed based on the main tool of the DSV Air & Sea company from the maritime import operations area, supporting the general cargo departments and the chemical department oriented to customers in the area of pharmaceutical products that require special handling.

The company DSV Air & Sea has managed to position itself as one of the main forwarders both in Colombia and around the world with marked growth since the acquisition of the international cargo agent Panalpina in 2019 with more than 75,000 employees in more than 90 countries, This figure is constantly increasing given DSV's growth strategy through acquisitions.

The area of maritime imports where the professional practice was developed faces various challenges in terms of customer service offered in the international transport process, taking advantage of the negotiations carried out by the procurement area together with the commercial area. All this operated under the Cargo Wise system.

In this way, an operational organization manual was implemented in order to achieve homogenization in the processes of the operational area of the FIS (Forwarding Import Sea) department to eliminate waste in the processes and optimization in the maritime import procedure with the main objective of improve the results of the department's KPIs using the tools that already exist in the company through an empirical-analytical methodology based on the shipments that began to be handled in the internship period.

It is concluded that the Cargo Wise system is a great tool in the international cargo logistics sector since it allows the implementation of different organization systems while allowing the measurement of performance indicators to maximize the productivity of the operating teams to the maximum given the fluidity of information and data migration to platforms designed exclusively for customers