Modelo de gestión efectiva del talento humano en Innovadent's Centro de Especialidades Odontológicas S.A.S., sede Maicao, La Guajira

Abstract

Staff turnover at the Innovadent´s Centro de especialidades Odontológicas S.A.S. has become a significant issue affecting process continuity, productivity, and service quality, highlighting the need to strengthen human talent management. In this context, the objective of this research was to design a human talent management model aimed at reducing staff turnover and improving organizational productivity. The study was conducted using a quantitative approach, with a descriptive scope and a non-experimental design. Data were collected through a structured survey with a Likert-scale questionnaire applied to the organization’s employees, complemented by document review and data analysis. The results revealed moderate perceptions regarding work climate, motivation, working conditions, and job stability, identifying weaknesses related to internal communication, performance recognition, and workload, which directly influence employees’ intention to remain in the organization. Based on these findings, strategies for talent attraction and retention were designed, along with compensation and benefits policies aligned with the local context and the company’s available resources. The study concludes with the proposal of a human talent management model based on Chiavenato’s process-oriented approach, aimed at strengthening employee retention and enhancing organizational productivity.