Plan de fortalecimiento de la productividad a partir de la satisfacción laboral: Caso gerencia legalizadora en el Fondo Nacional del Ahorro

Abstract

This thesis aims to propose a productivity-boosting plan based on the job satisfaction of the employees assigned to the Legalization Management of the National Savings Fund (FNA), recognizing that this area represents a strategic pillar for the entity's mission, managing critical processes such as the legalization and disbursement of mortgage loans. Therefore, the need to improve working conditions was identified as a way to optimize the productivity and well-being of all employees. The methodology used was qualitative, using the S4/28 instrument to a representative sample of 20% of the staff (40 employees). This allowed for the evaluation of key dimensions such as person-activity ratio, working conditions, perceived productivity, incentives, facilities, regulatory compliance, and leadership. Likewise, the block analysis identified strengths in structural and organizational aspects, but also highlighted critical areas for improvement in organizational climate, intrinsic motivation, and talent loyalty. This led to a proposal for the implementation of an improvement plan that includes actions aimed at promoting empathetic leadership, strengthening recognition and professional growth systems, improving equity in employee benefits, and ensuring a more harmonious and healthy work environment.