Propuesta para el mejoramiento del proceso de gestión documental basado en la norma técnica ISO 9001 del 2015, de la Secretaria General de la Gobernación de Cundinamarca

Abstract

The Document Management process is a unit of the General Secretary of the Cundinamarca Governorate which has as its main objective to manage the Document Management system for central sector units, appropriation for the proper planning, administration and preservation of documented information handled by departmental administration to ensure access and availability for internal and external users.

This project seeks to contribute to the strengthening and control of the quality management system of the Document Management process through a proposal for the improvement of the process based on the isO 9001:2015 technical standard, to maintain the certification of the aforementioned standard. As an initial step to arrive at the improvement proposal, an initial diagnosis was made analyzing the context of the process, the characterization, the indicators and all the related documentation, a pre-audit of compliance with ISO 9001: 2015 was also carried out to identify The main shortcomings. Failures were identified in the primary transfers in the organization of archives and in the fulfillment of activities that are stipulated within the characterization of the process. As a second instance, we proceed to establish proposals for improvements for some significant findings such as an application for primary transfers and the flowchart of the guide for the organization of management files and finally perform a financial evaluation of the cost of implementing the proposed improvements