Implementación de un sistema de gestión de calidad para la empresa FIT 20 basado en los requisitos de la norma técnica colombiana NTC ISO 9001:2008

Abstract

This document describes the implementation of Quality Management System in FIT 20 under the requirements of the NTC 9001: 2008 in all its processes reflecting quality and customer satisfaction in service. The methodology used was the PHVA cycle which allowed the completion of the implementation in the form of continuous improvement; the first stage of this project a diagnosis is performed to identify the current state of business, the processes that will be part of the Quality Management System, in order to assess compliance with the requirements set by the standard. From this, a program of awareness-raising and staff training on quality, in the second stage was designed, document, implement is made and compliance through the internal audit was assessed, which identify the strengths and weaknesses system, and then gives plans program corrective and preventive actions. Finally improvement plans were implemented in order to ensure closure of nonconformities found during the audit, also senior management is committed to adopt a culture of improvement, to thereby achieve success with implementation.